Terms of use

Please read the Terms of Use (Terms) below carefully before using the My Whiplash Navigator Website (Website) as use of the My Whiplash Navigator Website is acceptance of these Terms.  Do not use the My Whiplash Navigator Website if You do not agree with these Terms.

About the My Whiplash Navigator Website

My Whiplash Navigator has been developed by whiplash researchers at The University of Sydney and The University of Queensland in collaboration with people with lived experience of whiplash and with the support of the Motor Accident Insurance Commission (Queensland) and the State Regulatory Insurance Authority (NSW) for use by patients and members of the public ((General Consumers) also referred to in these Terms as General Users) and registered health practitioners including doctors, physiotherapists, nursing staff and other allied health professionals (Health Care Professionals also referred to in these Terms as Registered Users ).

  • My Whiplash Navigator is a self-directed program to help guide recovery after a whiplash injury. a self-guided exercise programme with instructions on how to do the recommended exercises.

Health Care Professionals can access up-to-date information on assessment for whiplash (what and how to assess) and research-based management of whiplash injury.

My Whiplash Navigator is based on the latest evidence to support recovery from whiplash, providing:

  • information about whiplash and the latest guidance promoting recovery from whiplash injury.
  • a self-guided exercise programme with instructions on how to do the Guideline-recommended exercises.
  • answers to common questions about whiplash.

Acceptance of Terms

Your use of the Website (whether by browsing or downloading Material or, in the case of Health Care Professionals, by accessing restricted Materials using your username and password) is Your binding acceptance of these Terms. We may amend these Terms from time to time and You will be deemed to have accepted any amendments once those amendments have been published on the Website.   If the new Terms substantially affect Your use of the Website, You may cease to use the My Whiplash Navigator Website and, if you are a Registered User, you may cancel your registration by sending us a message on the Contact Page, requesting that we cancel your registration.

Information and Content

Information and Content

Information and Material made available on and through the Website for the General Consumer is guideline-based information about whiplash and recovery from whiplash injury.  The information available to General Consumers on this Website is for general information purposes only and is not intended as a substitute for professional health advice.  Information on the Website is not tailored for Your specific situation (if You are a General Consumer), or for Your patient(s) specific situation (if you are a Health Care Professional). Patients must always seek personal professional health advice tailored to their particular situation and should not delay seeking professional health advice because of information on this Website.  Patients should not use information or Material on the Website to diagnose or treat  any other medical or musculoskeletal condition and should not ignore medical advice from a qualified health care professional.

Information for Health Care Professionals

Health Care Professionals may register to use restricted parts of this Website to access:

  • guideline-based  information about whiplash;
  • how to assess people with whiplash;
  • tools to assess risk of poor prognosis;
  • guides on targeted management; and
  • care pathways

As a Health Care Practitioner consulting this Website for information, You should rely on Your own professional skill, care and inquiries in the context of the clinical circumstances for each of Your patients.

No warranty

We do not warrant to either our General Users or our Registered Users that the Material contained in the Website is accurate, current or complete. To the maximum extent permitted by law, We provide the Material on the Website on an as is basis, without warranties of any kind, either express or implied.  In particular, We do not warrant that the Material is fit for any particular purpose. Where any legislation implies any term, representation or warranty and that legislation prohibits exclusion of that term, then that term is included in these terms but to the extent permitted by that legislation, Our liability for any breach of that term is limited to supplying the Material or products or services again. 

Opinions not those of the University

The Material on the Website may include views and opinions of third parties which are personal to the individuals or organisations providing such opinions and do not necessarily reflect Our views.

No warranty re downloads and links

Links and frames connecting the Website with other websites are for convenience only and do not necessarily mean that We are associated with, endorse, recommend or approve those other websites, their content, their operators or any associated organisation, product or service. We do not warrant the accuracy of any hypertext links provided on the Website, nor the suitability or accuracy of any content accessible via those links. Use or reliance on the content of those websites is at Your own risk.

We do not represent or warrant that any files displayed or available for downloading through the Website, or through any Third Party Website, are free from viruses or other defects. You assume all responsibility for any loss or damage resulting directly or indirectly from access to or use of those files. Neither We nor our content providers shall be liable for any direct, indirect, or consequential losses arising from the use of the Website or an inability to use the Website.


Materials on this Website are subject to copyright under Australian law, through international treaties and applicable law in other countries. You acknowledge that the Website contains text, images, audio and video, information, graphics, software, links to other websites and other material (Material) that are our intellectual property or the intellectual property of third parties and are protected by proprietary rights, including but not limited to copyright and trademark law. You agree to comply with any additional copyright notices or conditions contained in any Material available on or accessed through the Website.

See “Permitted Use” below for the use that you as a General User or a Registered User may make of the Material on this Website.  Otherwise, You must not copy, republish, sell, redistribute or otherwise exploit the contents of the Website without Our prior written consent (contact us via the Content Page to seek consent). The Material (apart from third party content We use with permission), structure, formatting, layout and presentation of the Website is copyright of The University of Sydney and The University of Queensland and of third parties and may not be copied or used without permission EXCEPT as permitted under these Terms.

Permitted use

Health Care Professionals

If You are a Health Care Professional, you may register on this Website to access materials of interest to Health Care Professionals diagnosing and treating whiplash.  As a Registered User, You agree to use the Material for research and education and only in treatment of Your patients.

General Consumers

If You are a General Consumer (ie a patient or a carer or a member of the public seeking guidance about whiplash), You agree to use the Material for Your own personal, non-commercial use.

Rights of use

Unless otherwise stated, You are hereby granted a non-exclusive license to download and view the Material electronically via the internet or print copies of articles, items or information article for Yourself or on behalf of another person, provided that You include any copyright notices which are contained in such Material.

In using the Website, You agree not to:

  • use the Website other than in accordance with these Terms;
  • hinder the operation of the Website;
  • breach the any laws or infringe the Intellectual Property Rights of a third party;
  • upload, post, transmit, share, store or otherwise make available any content that
    • is obscene, indecent, or pornographic; or

    • that threatens, is defamatory, abusive, harassing, discriminatory or which deters any person from using the Website,

    • is fraudulent, or

    • breaches any law;

  • decipher, decompile, disassemble, or reverse engineer any of the software on the Website;
  • use any robot, spider, or similar mechanism to retrieve or index any portion of the Website;
  • modify, adapt or translate any portion of the Website;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar malicious code to the Website;
  • use the Website in the course of engaging in illegal conduct or violate the security of any computer or other network;
  • use another person’s details without their permission or impersonate another person when using the Website;
  • if you are a Registered User, share Your password;
  • create accounts by automated means or under false pretences;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Website;
  • breach the Intellectual Property Rights of a third party.

We accept no liability for any loss or damage that You may suffer as a consequence of any such information being posted. You agree to indemnify Us in respect of any loss or damage that We may incur as a result of Your breach of these conditions.

Compliance with Third Party Website Terms

If You download material from a Third Party Website linked to the Website, You agree to comply with the terms and conditions published on those Third Party Websites and You hereby indemnify (Us) in respect of all losses, costs and damages We may suffer arising from or in connection with any non-compliance by You.